Engagement Manager

Encodify, a global SaaS technology company, stands at the forefront of the Marketing Work Management (MWM) field. Since our establishment in 2001, we have been pioneers in the MarTech industry, introducing the concept of MWM.

Our MWM solutions, based on a no-code platform, foster efficient and streamlined collaboration among all stakeholders within the marketing value chain. Our solutions are designed to cater to the unique needs of three key customer segments: Retail, Agency, and Brand Owners/Marketers. Among our esteemed customers are renowned European brands such as Matas, JYSK, Alain Afflelou, and agencies including Tag International and Hogarth Worldwide.

With our offices in Copenhagen, London, Madrid, and Odense we are a team of approximately 50 employees.

As a member of the commercial organization, reporting directly to the Commercial Director, you will play an important role in being responsible for the day to day relationship with our customers and prospects, making sure they are satisfied and that we respond to their expectations.

• Managing customer relationships, addressing inquiries, and ensuring satisfaction.
• Working with the Commercial Director and marketing to follow up on sales campaigns and leads.
• Proactively monitoring the commercial aspects of projects in cooperation with our delivery team to make sure we meet deadlines, budget, and quality targets.
• Collaborating with cross-functional teams, assigning tasks to delivery, and working with team members to achieve project goals.
• Identifying new business prospects, engaging customers, and contributing to growth.
• Facilitating communication between customers, teams and stakeholders, providing regular project updates.
• Identifying potential project issues, assessing risks, and informing your manager and the delivery team, so we can make informed decisions.
• Staying informed about industry trends and best practices to provide insights and foster innovation.

The Engagement Manager is an outgoing key role in our Commercial team that loves servicing our customers and communicating to internal stakeholders. Accountability is in your DNA and you are used to working with a high energy level, joggling many different tasks at once and with an eye for detail.

Here are some key criteria we’re looking for in a candidate:

• Bachelor’s degree in business, Management, or any related field
• Minimum of 2 years’ experience in consulting, sales, customer service and project management
• Strong problem-solving and communication skills
• Attention to details while at the same time being able to prioritise
• Excellent interpersonal skills (written and verbal)
• Structured and and goal-oriented
• Experience in working as part of a virtual team and a team worker
• Proven critical thinking and problem solving skills
• Project management certification desired (e.g., CSM, APM)
• Experience from the SaaS software business is a plus

Joining our team means more than a new job. It's about building something from the ground up, shaping the future of an industry, and having fun as we grow as individuals and a company.

We provide an environment where innovation and collaboration are a way of life. As a part of our commercial team, we expect you to lead the way with a high level of autonomy and creative freedom, and we’ll work closely with you to help you fulfill your potential.

You will be working in a hybrid work environment and the possibility to work from home as well. We offer pension, health insurance, a competitive salary, growth opportunities, and the possibility to make a difference by contributing to our growth journey.

We are on a mission to transform into a leading software subscription (SaaS) organization, and we're seeking visionary people to join us in this exciting journey. With a focus on delivering exceptional service and unparalleled customer support, we are committed to shaping the future of our industry.

If you are a visionary person with a passion for driving transformation and delivering exceptional results, we invite you to join us on our journey to redefine the future of our industry.

Send us your CV and cover letter to job@encodify.com. Only applications with an attached cover letter and CV will be considered.

If you have any questions before sending us your application, please reach out to Chief Revenue Officer, Bettina Thorkelin, at bt@encodify.com.

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